As we move from the data center and transition into the cloud, what comes next? That’s the question on many CIOs’ minds as they contemplate how to increase customer experience and deliver an environment of true digital enablement where users are capable of conducting their jobs in an always-on, anywhere, anytime world. What they run into at the edge of the cloud is a hazy area — The Fog — where the Internet of Things (IoT) exists. This fog is going to become increasingly critical to both endusers and CIOs alike as smart and connected devices, meant to bring data from every point imaginable, become part of the enterprise.
We are defining the digitally enabled enterprise as an organization that embraces technology and services to improve the customer experience (CX) it delivers to both internal and external customers and, in doing so, often changes the nature of the organization itself. The alignment of and investment in technology and business models is critical to more effectively engage digital customers at every touchpoint in the CX lifecycle. It doesn’t matter the type of business, where it’s located, or in many cases, how large the organization is; the focus on customer experience is pervasive and all consuming.