Data Center Services

Key Benefits

• 100% uptime Guarantee
• Reduce and Transfer Risk
• Avoid capital expenditures
• Regulartory & risk compliance

Custom Cages & Racks

• custom, secure, dedicated solutions
• Redundant power feeds

Infrasturcture

• Top tier facility (Uptime Institute)
• Redundant Power - PDU, UPS, diesel generators
• Redundant HVAC
• Engineered for dense power configurations
• Raised Floors
• Hardened Facility - Hurricane Resistant

Security

• 24x365 NOCC & facilities staff
• Video surveillance
• Dual access Biometrics and key cards

Reports & Deliverables

• Real time power consumption
• Temperature and Humidity
• Access control
• Capacity
• Service Level Agreements

• 24x365 NOCC & facilities staff
• Asset management
• Full service shipping & receiving
• Online web portal
• Online ticketing
• Monitoring

On-Site Data Center Management

Key Benefits

• Instant best practices and expertise
• Reduce incident downtime
• Lower operating costs

Maintenance & Operations

• Vendor management
• Equipment maintenance
• Environmental testing
• Contract management

Asset Management

• Asset Audit
• Asset traking & logging
• Real time reports

Financial Planning

• Guaranteed "Cap Ex" savings
• Operations planning & budgeting
• Vendor representation & procurement

Facility Planning

• Site assessment & audit
• Physical layout & design
• Detailed documentation

Environmental Monitoring

• 24x365 monitoring
• Online ticketing reporting
• Incident management and resolution
• SLA response guarantee

Reports & Deliverables

• Access control (Security)
• Power and HVAC capacity utilization
• Maintenance logs
• Incident response

Physical Security

• Access control
• On-site security
• Alarm systems & monitoring
• Video surveillance

Network Connectivity

• 100% uptime Guarantee
• Reduce and Transfer Risk
• Avoid capital expenditures
• Relieves burden of carrier managment

Reports & Deliverables

• Real-time MRTG utilization
• Online bandwidth reports

Internet Bandwidth

• Multi-homed bandwidth
• Redundant 4 carrier network
• 10 internet providers
• Optimization routing
• 24x365 monitoring

Point to Point Connectivity

• Carrier negotiation and management
• Circuit procurement and management
• Incident managment and resolution
• 24x365 monitoring
• 100% Service Level Agreement

Storage and Backup

Key Benefits

• Reduced operating costs
• Risk and compliance managment
• On demand scalability

Backup/Restore

• Incremental/Full schedules
• Scheduled testing
• Compliance managment
• Restore planning & testing
• Restores

Storage

• Storage on Demand
• Nearline, SATA, SAN, NAS
• HIPAA, FDIC, SOX, ISO Compliant
• Scheduled testing
• Custom solutions
• 24x365

Tape Managment

• Tape rotation
• Offsite storage
• Retention compliance
• Fire safe vaulting
• Vendor managment

Reports and Deliverables

• Tape rotation reporting
• Backup/Restore compliance
• Storage capacity
• Tape inventory

Network Security

Key Benefits

• Improved security posture
• Improved network uptime
• Guaranteed response SLA
• State of the art technologies and processes
• Leveraged economies of scale

Intrusion Detection and Prevention

• 24x365 security monitoring (SOCC)
• Update of signatures
• Vulnerability identification
• Attack detection

Reports & Deliverables

• Real time profiles
• Change control threats
• Invision security threat manager
• Software update reports
• Configuration management reports
• SOCC reviews

Firewall Managment

• Device availability monitoring
• Configuration/Patch management
• Full operations managment
• Problem/Escalation managment
• Availability SLA

System and Network Managment

Key Benefits

• Decreased response time
• Increased availability
• Increased visibility
• State of art tools & processes

Monitoring

• Global server and network infrastructure monitoring
• Performance & threshold monitoring
• Incident managment
• Escalation managment
• Configuration/Patch management
• Vendor coordination
• Spares management
• 24x365 NOCC
• HP Openview and other best-in-class tools

Reports and Deliverables

• Monitoring reporting
• Incident reporting
• Configuration reporting
• Real time web portal

Business Continuity/Disaster Recovery

Key Benefits

• Compliance managment
• Risk management
• Reduced recovery costs
• "No shelf-ware" guaranteed

Workforce Recovery Space

• "Hot site", "Warm site"
• Secure business continuance space
• Space layout and installation
• Phones, furniture, etc
• Connectivity
• Physical security

Reports & Deliverables

• Activation planning and maintenance
• 24x7 disaster support
• Asset management
• Facility schematics

Site Activation Planning

• Access procedures
• Notification and activation planning
• Transportation planning
• Contact list maintenance
• Transition procedures
• Testing